Timothy Andes - Cloud Resume, A Serverless AWS App

08/2024 - Present

Scripting: Reduced data processing time by 50% refactoring and delivering a Python program to transform NASA participant data (CSV) into a Mailchimp formatted CSV. Pandas, tkinter, dataframes.
Marketing Conversion: Helped drive a record breaking 10.1% increase in event registrations for the 2024 NASA Seattle Space Apps Hackathon via website UX improvements and call-to-action (CTA) redesign.
Event Volunteer: Volunteered for the NASA Seattle Space Apps Hackathon and joined a hacking team as a Python Data Analyst and Project Manager.

01/2011 - Present

AWS Solutions: Engineered a scalable, lightweight tier 3 serverless AWS cloud resume app with a DevOps inspired CI/CD workflow using GitHub Actions, Python, JavaScript, API Gateway, Lambda, DynamoDB, S3, YAML, Terraform IaC, and Cypress end-to-end testing.
Technical Training: Tutoring and mentoring students of cybersecurity and Python programming, hosting study sessions, and creating communities to foster learning and self-education.
Development: Devise and execute small business web solutions, meeting all forecasted budget and timeline constraints while achieving an ongoing 99.9% uptime.

03/2021 - 04/2023

IT Support & Web Development: Achieved 99.98% client satisfaction via managing the IT support inbox, integrating REST APIs, setup and maintenance of eCommerce platforms WooCommerce/Shopify, WordPress site builds, theme and webhook development using JavaScript, jQuery, and PHP.
Site Reliability & Security: Deployed InfiniteWP to over 90 websites enabling real-time observability; maximizing uptime and security, increasing site reliability and reducing vulnerabilities, thereby decreasing outage response time from hours to minutes.
Process Improvement: Reduced environment spin-up time by 50% and reduced inbound support tickets by 5% via writing SOPs on environment builds and best practices, and conducting live and recorded trainings.

04/2019 - 05/2020

Software Project Management & Training: Managed a project to implement new scheduling software within budget and deadline constraints, then trained and prepared SOPs for admins and several hundred front-end users.
Compliance: Reduced observed non-compliance by 90% in a 1,600 home community through mastery of State Statutes and HOA bylaws using MS Excel for data tracking and CRM pipeline management.

01/2017 - 04/2019

Customer Support: 2nd and 3rd ranked in Florida per key sales KPIs: influenced vehicle orders, drives scheduled per hour, and Salesforce inbound/outbound activity.
Client Relations: Achieved a 21.9% close rate and hand-picked as SWFL's first Tesla Home Energy sales advisor via rigorous Salesforce CRM pipeline management, tailored cost-benefit analyses of Home Energy systems, and "legendary" process adherence and customer service.

TIM ANDES_